User Agreement INTRODUCTION By visiting any of the sections of the gaming club VULCANCASINO24.ORG (“Site”) or by opening an account, the user agrees to all clauses of the User Agreement (“Agreement”), Privacy Policy, terms of advertising, game rules, bonuses and special offers that appear on the Site from time to time. Before accepting the terms of the Agreement, it is advisable to read all its clauses. If the player does not want or cannot agree to these terms and conditions and comply with them, we recommend that you do not open an account or use the services of the Site. Subsequent use of the Site will be regarded as full acceptance by the player of all clauses of this Agreement. General Terms and Conditions Parties All clauses of the Agreement that include the pronouns “we”, “us”, “our” or “Company” refer to the company with which the player enters into an agreement in accordance with the paragraph above. Changes in terms and conditions We have the right to make any changes, edits, updates or changes to the Agreement for a number of reasons: commercial, legal, and for reasons related to customer service. The current clauses of the Agreement and their effective dates are available on the Site. We inform players about all changes, amendments and additions by posting the text of the amended Agreement on the Site. The Player is personally responsible for familiarizing himself with the current Agreement. The Company has the right to make changes to the operation of the Site at any time and without prior informing players. In case of disagreement with the amended clauses of the Agreement, the player is free to stop using the Site. Continued use of the Site after the entry into force of the amended clauses of the Agreement will be regarded as its full acceptance, regardless of whether the player received the corresponding notice or learned about the changes from the updated Agreement. Legal Requirements Persons under 18 years of age or the age (“Eligible Age”) required to legally participate in gambling under the laws of a particular jurisdiction are prohibited from using the Site. Use of the Site by persons under the Permissible Age is a direct violation of the Agreement. In this regard, we have the right to request documents that can confirm the player’s age. A player may be denied services and their account may be temporarily suspended if, at our request, evidence is not provided that the player is of acceptable age. Online gambling is illegal in some jurisdictions. By accepting the Agreement, the player understands that the Company cannot provide guarantees or legal advice regarding the legality of using the Site in the jurisdiction in which the player is located. We cannot claim that the Site's services do not violate the laws of the player's jurisdiction. The player uses the services of the Site at his own request, and assumes full responsibility, being well aware of all possible risks. We do not seek and do not intend to provide the player with services that violate the laws of his jurisdiction. By accepting the Agreement, the player confirms and guarantees that the use of the Site complies with the laws and regulations in force in his jurisdiction. We are not responsible for illegal use of the Site's services. Players bear full responsibility for paying taxes and fees that apply to any winnings received as a result of using the Site. In cases where, according to the laws of a particular jurisdiction, a tax levy must be paid for winnings, the entire responsibility for drawing up documentary reports rests with the player. For legal reasons, we do not accept players from the following countries: USA, Ukraine, Iran, North Korea, Sudan and Syria. Persons residing or located in these countries are not permitted to open accounts or deposit funds on the Site. The list of jurisdictions is subject to change and may be made by the Company without prior notice to players. You agree that you will not open an account or transfer funds to an account while located in one of the jurisdictions listed above. Opening an account To gain access to all basic services of the Site, you must open an account. To do this, the player needs to provide his email address and come up with a password, which will later be used to log into the game account; he also needs to provide personal information: phone number and date of birth. To confirm the truth of the information, the Company has the right to request documents confirming the player’s identity. If for some reason the player cannot provide documents confirming his identity, then the Company has the right to suspend the player’s account until he presents the documents, or to permanently close the account if the documents were never presented. The player confirms that when registering on the Site, he provided complete, accurate and reliable information about himself, and if any changes occur in it, the player will immediately enter them into his profile. Failure to comply with or ignore this rule may result in the application of restrictions, suspension or blocking of the account, as well as cancellation of payments. If any questions or problems arise when registering on the Site, the player can contact the support service via online chat or send an email to: support@vulcancasino24.org. Each player can open only one account on the Site. The remaining accounts opened by the player will be considered as duplicates. We have the right to close such accounts and: invalidate all transactions carried out using a duplicate account; return to players all deposits and bets made from the duplicate account; demand the return of all winnings, bonuses and funds received when using a duplicate account. The player is obliged to return them upon our first request. Identity confirmation; money laundering protection By accepting this Agreement, the player undertakes, agrees and warrants that: the player is already 18 years old or a sufficient number of years to be considered the Permissible Age, giving the legal right to participate in gambling without violating the current legislation of a particular jurisdiction; the player is the full and legal owner of all funds in his account. All information provided by the player is true, reliable, current and accurate; the player is fully aware that using the Site may lead to loss of funds, the player assumes full responsibility for any possible losses. The player confirms that he uses the Site at his own request, decision and at his own peril and risk. The player does not have the right to make any claims to the Company related to his losses and losses; The player clearly understands the general principles, rules and procedures for providing services and the specifics of playing on the Internet. The player acknowledges that it is his responsibility to ensure that the data, bets and games are correct. The Player agrees not to commit actions and actions that could harm the Company’s reputation. By accepting the terms of the Agreement, the player gives us the right to arrange periodic checks (at our discretion or at the request of a third party, including authorized bodies) to confirm the player’s identity and the accuracy of the information provided. During the check period, the ability to withdraw funds from the player’s account may be limited. If during the verification it is determined that the information provided is false, this will be regarded as a violation of the terms of the Agreement, which in turn gives us the right to immediately close the player’s account or refuse the player to use the services of the Site, in addition to other actions at our discretion. If we are unable to confirm that a player has reached the Eligible Age, we will have the right to suspend the player's account. If the player’s age was less than the Acceptable Age at the time of participation in operations on the Site, then: the player's account will be closed; the funds available in the account will be returned, and all monetary transactions made during this period will be declared invalid; all bets placed during this period will be canceled and refunded; winnings received during the period when the player’s age was less than the Acceptable Age will be considered invalid. The player is obliged, upon our first request, to return to us all funds withdrawn from the gaming account. Username, Password and Security After opening an account on the Site, the player is obliged to keep his password and username secret and under no circumstances disclose this information to a third party. If you lose the data necessary to gain access to your account, you can find out or restore it by clicking on the “Recover Password” button. The player is responsible for the safety of the password, as well as any actions and transactions made with his account. In addition, the player is responsible for all losses incurred by him as a result of the actions of a third party. In the event of a security breach and unauthorized access to the account, the player must immediately notify the Company. If necessary, the player is obliged to provide the Company with evidence that unauthorized access actually occurred. The Company is not responsible for damage incurred by the player as a result of incorrect or careless use of the username and password by a third party or for unauthorized access to the account. Deposits, placement and withdrawal of funds from the account In order to take part in gambling on the Site, the player needs to deposit a certain amount of money into his account. The player confirms and undertakes that: funds deposited into the gaming account were not obtained through criminal, illegal or prohibited means; will not refuse completed transactions, will not deny or cancel payments made, which may become a reason to return money to a third party and allow it to evade legal responsibility. We do not accept funds from third parties: friends, relatives or partners. The player is obliged to deposit funds only from his account, payment card or system registered in the player’s name. If facts of violation of this condition are revealed, all winnings may be confiscated. In case of requesting a bank transfer to return funds to their rightful owner, all costs and commissions are paid at the expense of the recipient. We do not accept cash payments. We may use various electronic payment processing organizations or financial institutions for electronic payments, including payments and payouts to players. Except in cases where the rules and conditions of these institutions do not contradict the terms of the Agreement, the player fully accepts such rules. The player agrees not to refuse, cancel or reverse transactions made using his account. In addition, in each of these cases, the player is obliged to return or compensate us for the amount of unplaced funds, including expenses that we may incur in collecting the player’s deposits. We have the right to block a player's account, as well as cancel payments and recover winnings, if we suspect that the deposit was made fraudulently. We have the right to report payment fraud and illegal activities to the appropriate authorities. We have the right to use collection agencies to recover payments. The Company is not responsible for the unauthorized use of credit cards, whether reported stolen or not. We have the right to use the positive balance of a player's account to settle the amount of money that the player must reimburse the Company, including in cases of repeated bets or bets under regulation 5.5, clause 9 (Collusion, Deceptive Acts, Fraud and Criminal Activity) or clause 14 (Errors and Omissions). The player fully understands and accepts the fact that the gaming account is not a bank account. Consequently, insurance methods, replenishment, guarantees and other methods of protection from the deposit insurance system and other insurance systems do not apply to it. Interest is not accrued on funds in the gaming account. The player has the right to submit a request to withdraw money from the account, provided that: all payments received into the account have been verified and none of them have been canceled or cancelled; the verification activities described in section 6 have been carried out properly. When submitting an application to withdraw funds from your account, it is important to consider the following points: the game profile is completely filled out, and the email indicated in it is valid; funds must be withdrawn in the same way that was used to deposit them into the account; If the amount requested for withdrawal exceeds $1000, then an identification procedure will be required. To implement this, the player must send us a copy or digital photograph of the player’s identification document. When replenishing your account using a credit card, you must send a copy of the image of both sides of the card. The first six and last four digits must be visible in the card number; the CVV2 code can be painted over. We have the right to withhold a commission in the amount of our costs for withdrawing funds not used in the game. Withdrawal amounts up to 19,999 rubles are paid to the client’s account within 2 days from the date of application, excluding weekends and holidays. Withdrawal amounts from 20,000 to 99,999 rubles are paid to the client’s account within 4 days from the date of application, excluding weekends and holidays. Withdrawal amounts from 100,000 to 499,999 rubles are paid to the client’s account within 15 days from the date of application, excluding weekends and holidays. The withdrawal amount from 500,000 to 999,999 rubles is paid to the client’s account within 25 days from the date of application, excluding weekends and holidays. The withdrawal amount from 1,000,000 rubles is paid to the client’s account within 30 days from the date of submission of applications and no more than 1,000,000 rubles within 30 days from the date of submission of applications. Withdrawal deadlines are calculated from the moment the last withdrawal request is created. The terms for withdrawal of funds may be longer than those specified in paragraphs. 8.13. - 8.17. due to increased workload of the financial department, identity verification procedures or other necessary checks. The Player can find out about the reasons for the withdrawal delay in each specific case from the Site support service. Other ways to withdraw winning funds are discussed separately with the Website Administration. Terms and conditions for replenishment You agree to pay for all services and/or goods or other additional services ordered by you on the Website, as well as all additional costs (if necessary), including, but not limited to, any taxes, duties, etc. You are solely responsible for paying all payments on time. The payment service provider only ensures payment in the amount indicated by the Website and is not responsible for the payment by the Website user of the above-mentioned additional amounts. After clicking the "Payment" button, the payment is considered to have been processed and is irrevocably completed. By clicking the "Payment" button, you agree that you will not be able to withdraw the payment or request its withdrawal. By placing an order on the Website, you represent and warrant that you are not violating the laws of any state. Additionally, by accepting the provisions of these rules (and/or the Terms and Conditions), you, as the owner of the payment card, confirm that you have the right to use the goods and/or services offered on the Website. In the event that you use the services of a Website that offers such specific services as a gaming service, you provide legally binding confirmation that you have reached or have already exceeded the age of majority that is legally permitted in your jurisdiction in order to use the services provided by the Website. By starting to use the services of the Website, you assume legal responsibility for compliance with the laws of any state where this service is used, and confirm that the payment service provider does not bear any responsibility for any illegal or unauthorized such violation. By agreeing to use the services of the Website, you understand and accept that the processing of any of your payments is carried out by the payment service provider, and there is no legal right to return services and/or goods already purchased or other payment cancellation options. If you want to refuse to use the service for your next purchase of services and/or goods, you can refuse the service using your Personal Account on the Website. The payment service provider is not responsible for the refusal/inability to process data associated with your payment card, or for refusal associated with failure to obtain permission from the issuing bank to make a payment using your payment card. The payment service provider is not responsible for the quality, volume, price of any service and/or product offered to you or purchased by you on the Website using your payment card. When paying for any services and/or goods of the Website, you are, first of all, obliged to comply with the rules for using the Website. Please note that only you, as the owner of the payment card, are responsible for the timely payment of any service and/or product ordered by you through the Website and for all additional costs/commissions associated with this payment. The payment service provider is only a payment processor in the amount specified by the Website and is not responsible for any pricing, total prices and/or total amounts. If a situation arises related to your disagreement with the above conditions and/or other reasons, we ask you to promptly refuse to make the payment and, if necessary, contact the Website administrator/support directly. Conspiracy, deception, fraud and criminal activity The following activities are strictly prohibited and such actions will be considered a direct violation of the Agreement: transfer of information to a third party; illegal activities: fraud, use of malware, bots and errors in the Site software; fraudulent activities that involve the use of stolen, cloned or otherwise illegally obtained credit or debit card information to fund an account; participation in criminal activity, money laundering and other activities, participation in which may entail criminal liability; We have the right to suspend, cancel or revoke payments or winnings associated with bonus funds if we suspect that a player is intentionally abusing them. The Company will take all permissible and legally permitted methods to exclude and identify fraudulent conspiracies and their direct participants; Appropriate measures will be taken against these persons without fail. We are not responsible for losses or damages incurred by players as a result of fraudulent activities. In such cases, any appropriate actions remain at our discretion. Players are required to notify us immediately if they suspect that any person is colluding or committing fraudulent activity. You can contact us via email. We have the right to deny players access to the Site and block their accounts without prior notice if they are suspected of fraudulent activity. In such cases, we are not responsible for the return and compensation of funds available in the accounts of such players. In addition, we have the right to report illegal activities to law enforcement authorities. Players are required to fully cooperate with us in the investigation of such cases. Players are prohibited from using the services and software of the Site to commit any fraudulent, illegal activities or transactions in accordance with the laws of a particular jurisdiction. If it is established or revealed that the player has committed such actions, the Company may suspend or block the player’s account and withhold the funds available on it. In such cases, players do not have the right to make any claims to the Company. Other prohibited actions on the site On the Site it is prohibited to use an aggressive or offensive manner of communication, profanity, threats, or use any violent actions towards employees and other players of the Site. It is prohibited to upload information to the Site in an amount that could cause disruptions in the operation of the Site or carry out any other actions that may affect the operation of the resource. In this case, we mean viruses, malware, mass mailings and spam - all of the above are strictly prohibited. In addition, players are prohibited from deleting, altering or editing information posted on the Site. Players may use the Site for entertainment purposes only. It is prohibited to copy the entire Site or any individual part of it without written consent from the Company. Players promise not to commit actions aimed at hacking the Site’s security system, gaining illegal access to private data, or DDoS attacks. Appropriate measures will be taken against players suspected of violating this rule: a complete ban on access to the Site and account blocking. In addition, we have the right to notify the responsible authorities of the player’s illegal actions. We are not responsible for losses or damages that our players or third parties may incur due to technical failures caused by virus attacks or other malicious actions directed at the Site. It is strictly prohibited to transfer or sell the account of one player to another. Duration and cancellation of the contract We have the right to delete a player's account (as well as username and password) without prior notice in the following cases: the Company decided to stop providing services to all players or a specific user; the player’s account is somehow connected to the previously deleted account; The player's account is linked to an account that is currently blocked, in which case we have the right to close the account regardless of how it is linked and completely block the credentials on these accounts. Except as otherwise specified in the Agreement, the balance in the player's account will be returned to the player within a certain period, immediately after the request is made and the amount owed by the player to the Company is collected; the player takes part in a criminal conspiracy or tries to hack the system; the player interferes with the operation of the Site’s software or attempts to manipulate it; the player uses his account for purposes that may be considered illegal under the laws of a particular jurisdiction; the player publishes information on the Site that is offensive or humiliating. We have the right to close a player's account or terminate the Agreement by sending the player appropriate notice to the address specified in the contact information. In the event of such actions on our part, with the exception of the situations mentioned in paragraphs 9 (“Collusion, misleading, fraudulent and criminal activities”) and 16 (“Breach of terms”) of the current Agreement, we undertake to return the funds in the player’s account. If for some reason we are unable to contact the player, the money will be temporarily transferred to the account of the Company or the supervisory authority. If an account is blocked, canceled or deleted, no refund will be given to the funds that were in the account at the time of closure. No other funds can be credited or cashed out. In the event of account closure, neither party has any obligations towards the other. Changes to the site We have the right at any time, at our sole discretion, to make changes or supplement the services offered on the Site in order to support and update the resource. System errors If during the game there is a malfunction of the Site, the Company will try to correct the situation as soon as possible. We are not responsible for problems in information technology tools that arise as a result of the operation of the equipment used by players to access the Site, as well as for failures in the operation of Internet providers. Errors and omissions We have the right to limit or cancel any bets. If a player has used funds credited to their account as a result of an error to place bets and play the game, we may void such bets and any winnings derived from them. If such bets were paid out in cash, then these amounts should be considered transferred to the player in trust, the player is obliged to return them upon our first request. The Company and service providers are not responsible for damages, including loss of winnings, resulting from errors on the part of the player or on our part. The Company, its distributors, affiliates, licensees, subsidiaries, and employees and directors are not responsible for any loss or damage arising from the interception or misuse of information transmitted over the Internet. Limitation of Our Liability The player independently decides to use the services of the Site or not, and any actions and their consequences are a consequence of the player’s personal choice, made at his own discretion at his own peril and risk. The operation of the Site is carried out in accordance with the clauses of this Agreement. We make no further warranties or representations in relation to the Site or the services offered on it, and we hereby exclude our liability (to the extent permitted by law) in respect of all implied warranties. We will not be liable for torts, negligence, losses, damages or losses which we cannot foresee at the time. The Company is not responsible for the content of resources that can be accessed through this Site. Violation of conditions The Player is obliged to reimburse the Company for any costs, claims and expenses (including court costs) that may arise due to his violation of the terms of the Agreement. The Player agrees to fully indemnify, defend and defend the interests of the Company, its partners, employees and directors from any claims, liabilities, costs, losses and expenses arising due to: violation by the player of the terms of the Agreement; violation by the player of laws and rights of third parties; gaining access to the services of the Site by any other person using the player’s identification data with or without his permission, or; appropriate winnings obtained in this way. If the player violates the terms of the Agreement, we have the right: notify the player that his actions violate the terms of the Agreement and demand the immediate cessation of prohibited actions; temporarily suspend the player's account; block a player's account without prior notice; recover from the player's account the amount of payments, winnings or bonuses acquired as a result of the violation. We have the right to cancel a player's username and password if he does not comply with any of the provisions of the Agreement. Rights to intellectual property All content on the Site is subject to copyright and other proprietary rights owned by the Company. All downloadable and printed materials present on the Site can only be downloaded onto one computer. Printing of these materials is permitted solely for personal and non-commercial use. Use of the Site does not give the player any rights to intellectual property owned by the Company or a third party. Any use or reproduction of trademarks, trademarks, logos and other promotional materials displayed on the Site is prohibited. The Player will be responsible for any damages, costs or expenses resulting from his/her engaging in prohibited activities. Users must immediately notify the Company if they become aware of any prohibited activity and provide all necessary assistance in any investigation that the Company may make based on the information provided. Personal information We are required to comply with data protection requirements in the manner in which the Company uses personal information collected as a result of a user's visit to the Site. As such, we take our commitment to the use of players' personal data with the utmost seriousness. The company uses personal information provided by players in full compliance with the privacy policy. By providing personal information, players agree that we have the right to process their personal data for the purposes specified in the Agreement or to comply with regulatory and legal obligations. In accordance with the privacy policy, we undertake not to disclose the personal information of our players to anyone other than employees who will use it solely to provide better services. We keep copies of all correspondence received from players in order to accurately record all information received. Use of Cookies on the Site We use cookies to ensure the functionality of the Site. «Cookie» is a special small text file that is saved on the user’s computer when visiting the Site, with its help we can again recognize specific users when they return to the Site. More information about controlling and deleting cookies can be found at: www.aboutcookies.org. Please note that deleting our cookies may block access to some sections and functions of the Site. Complaints and notifications If you have any complaints or claims regarding the operation of the Site, first of all, you should send your complaint to the support service as soon as possible. The player agrees that a record of the dispute stored on the server can be used as evidence when considering a claim. The player agrees that the results of games on the Site are determined through the operation of a random number generator. It generates events in random order. If there are discrepancies between the results of the game on the player’s computer and the results on the server, the results on the server will be considered more reliable. If there is a discrepancy in the display of the balance, preference is always given to the balance on the server. Money from your gaming account may be lost due to human error or technical failure. Force majeure circumstances The Company is not responsible for delays or failure to fulfill the obligations listed in the Agreement if they are caused by force majeure circumstances, which should be understood as natural disasters, wars, civil unrest, industrial disputes, interruptions in public utility networks, DDoS attacks or other Internet attacks that could have a negative impact on the operation of the Site. During the period of force majeure circumstances, the activities of the Site are considered suspended, and during this period there is a delay in the fulfillment of obligations. The Company undertakes to use all means available to it to find solutions that will allow it to fully fulfill its obligations to the players, until the end of the force majeure event. Disclaimer If we fail to enforce any of the player's obligations, or we ourselves fail to exercise any of the remedies to which we are entitled, this shall not be construed as a waiver of those remedies or as a reason to excuse the player from complying with the obligations. Severability of the agreement If any of the clauses of the Agreement suddenly becomes invalid, illegitimate or loses legal force, then this provision will be severed from the rest of the Agreement, which will retain its full legal force. In such cases, the part that is considered invalid will be changed according to the updated norms. Links The Site may contain links to other resources that are beyond our control. We are not responsible for the content of other sites, the acts or omissions of their owners, or the content of third party advertising and sponsorships. Hyperlinks to other sites are provided for informational purposes only. Players use them at their own risk. Bonus promotions For active play on the Site and participation in various promotions, the player can receive rewards in the form of bonuses. By accepting this Agreement, the player confirms that he understands the terms and conditions of each bonus that can be received by him on the Site and accepts them. The game balance of each player is divided into two parts: real and bonus. The real balance displays the player’s funds, the bonus balance – the amount of bonuses received on the project. All bonus funds automatically go to the bonus balance, unless otherwise specified in the terms of the bonus promotion. The player can transfer the bonus amount to the real balance only if the player’s real account has no more than 1 ruble and there are no active payments.  You can only withdraw funds from your real balance. When withdrawing funds, the bonus balance is reset to zero; this occurs at the time a withdrawal request is created. If the payment does not take place for some reason, the funds may be returned to the cash balance, but the bonuses will not be restored.  Cashback is a return of a certain percentage of lost funds. The cashback percentage depends on the player's deposits. The administration credits additional cashback in the amount of 5-20% at its discretion to players who made deposits the day before.